Frequently Asked Questions

It really depends on how long the document you need to translate is. For short documents, we can turn around the translation in as little as 24 hours. We will always specify how long it will take during the ordering process.

First decide whether you would like a certified or standard translation. Then head to the checkout where you will need to upload your document, specify the language and complete payment. You will need to register for an account before you can check out.

We can translate any sized document and of any technicality. We cover everything from short and informal social media posts to legal documents and government identity passes. Get in touch with us to find out more.

We translate a range of different languages. From Bulgarian to Vietnamese, our translators are from all over the world and speak multiple languages fluently. If you are unsure whether we will translate your language, get in touch with us.

First you will need to decide whether you need a certified translation or a standard translation. Then we will require you to upload the documents that you wish to translate and the language that you want it translate into and then complete purchase. You will need to register for an account to purchase a translation.

Yes of course! We can translate as many documents as you need. Simply upload all the documents at the time of ordering and we will get to work right away.

We don’t need that much information from you to get started. We need the language you want to translate the document into and we obviously need the document you wish to translate. It would also be helpful to know the purpose of the translation so that we can tailor it to suit your needs.

A certified translation is a translation accompanied by a signed statement from the translator or translation company, verifying the accuracy and completeness of the translation.

We will send the translations straight to your inbox, so that there is no waiting around. Unfortunately we cannot provide physical copies due to the unreliability of postal systems around the world – we don’t want personal details ending up lost in the post.

Documents such as legal contracts, academic transcripts, immigration papers, and official certificates often require certified translations for acceptance by government authorities and other institutions.

Certified translations are provided by professional translators with expertise in the relevant field and the necessary certification credentials.

The turnaround time for certified translations varies based on the complexity and length of the document. However, we strive to provide efficient and timely services with every translation.

Yes, we can arrange notarisation services for your certified translation, providing an additional layer of authentication often required for legal and official documents.

The certification statement typically includes the translator's name, signature, date of translation, and a statement affirming the accuracy and completeness of the translation. This statement lends authenticity to the translated document.

In most cases, yes. The original document is required for certification to ensure that the translation accurately represents the content of the original. If the original is not in English, a certified translation should be provided alongside the original document.

While certified translations come with a formal statement of accuracy, standard translations don’t. Standard translations are suitable for informational purposes, internal use, or casual communication.

The turnaround time for standard translations depends on the document's complexity and length. We strive to provide efficient services, and our team will provide you with an estimated delivery time upon request.

Certainly! We provide transparent and upfront pricing for our standard translation services. You can request a quote by providing details about your document, and our team will promptly provide you with a cost estimate.

If you wish to change the details of your order after it has been placed, please get in touch with the customer support team as soon as possible so that we can notify the translators before the work has been completed.

Yes, we welcome feedback and offer revision services for standard translations. If you have specific preferences or need adjustments, our team will work with you to ensure the final translation meets your expectations.

Absolutely! We prioritise the confidentiality and security of your documents. Our team adheres to strict privacy protocols, and all translators sign non-disclosure agreements. Additionally, our online platform is secure, ensuring the safe transmission of your sensitive information.